# CX Design & Digital Commerce Services | Arivyam URL: https://arivyam.com/cx-and-digital-commerce/ Customer experience design and digital commerce engineering on Salesforce, Adobe, Shopify and WooCommerce — personalised and AI-powered. Services CX & Digital Commerce # Exceptional Experiences. Agentic Commerce. Real Growth. We combine human-centered design with Agentic Commerce to create seamless, personalized experiences that drive measurable business impact. Our Approach ## CX At The Core. Commerce That Converts. Great experiences aren't just designed — they are engineered to drive business outcomes. We focus on the KPIs that matter and use Agentic Commerce to personalize every touchpoint at scale. Conversion Rate Increase purchases with frictionless experiences. Average Order Value Drive higher basket size with intelligent recommendations. Customer Lifetime Value Build loyalty with relevant, consistent and delightful experiences. Retention Rate Keep customers coming back with personalized engagement. Customer Satisfaction Delight customers at every step with seamless journeys. UX/UI Design ## Human-Centered Design. Backed By Research. We design experiences that people love and businesses benefit from. Branding & Brand Design We craft meaningful brand identities that create emotional connections and drive differentiation. Service Design We design end-to-end services that are seamless, scalable and centered around users. Heuristic Evaluation & Design Audits We identify usability gaps and CX friction points to improve experience effectiveness. Ethnographic Research We uncover real user needs and behaviors through in-depth field research. Usability Testing We validate designs with real users to ensure clarity, ease and maximum usability. Digital Commerce ## Platforms. Expertise. Outcomes. We help businesses move from transactional commerce to Agentic Commerce — where intelligence drives every interaction. Adobe Commerce Flexible, scalable and feature-rich commerce for growth-focused enterprises. Adobe Commerce (Magento) Experience Cloud integration Headless & Composable commerce Salesforce Commerce Unify experience and commerce with the power of the Salesforce ecosystem. B2C & B2B Commerce OMS & Inventory integration Einstein AI for personalization Shopify Agile, fast and conversion-driven commerce for D2C and growing brands. Shopify & Shopify Plus Custom themes & apps Headless Shopify WooCommerce Flexible and cost-effective commerce for content-driven businesses. WooCommerce Development Custom Plugins & Integrations Scalable & Secure Agentic Commerce ## Intelligence That Acts. Experiences That Convert. Our Agentic Commerce approach uses AI agents and automation to deliver contextual, proactive and predictive experiences across the customer journey. Understand Intent AI agents understand customer needs and context. Discover Intelligent discovery of the right products and offers. Recommend Personalized recommendations at every touchpoint. Assist Proactive assistance across channels in real time. Transact Seamless checkout and payment experiences. Fulfill & Retain Smart fulfillment and post-purchase loyalty engagement. Commerce Capabilities ## End-to-End. Strategy To Scale. Commerce Strategy & Roadmapping Experience Design & Prototyping Platform Implementation & Integration Customer Data & Personalization AI & Agentic Automation for Commerce Performance Optimization & Growth Managed Services & Ongoing Support Industries We Empower ## Designed For Every Business Model. D2C Brands — B2B Enterprises Marketplaces Retail & Omnichannel Subscription Businesses Global Commerce Why Arivyam ## CX. Commerce. AI. Your Growth Partner. We bring together design thinking, deep commerce expertise and AI-native capabilities to build experiences that scale and deliver real business impact. 18+ — Years of Digital Commerce Experience 100+ — Commerce Projects Delivered 40%+ — Increase in Conversion Rates (Avg.) 30%+ — Growth in AOV (Avg.) Long-term Partnerships & Results Frequently Asked ## Questions, Answered Plainly ### Which commerce platforms do you implement? Salesforce, Adobe, Shopify and WooCommerce, alongside custom commerce architectures where a packaged platform does not fit. Platform choice follows the customer journey and the operating model, not the other way round. ### What is agentic commerce? Commerce where AI agents actively assist the journey — understanding intent, answering in context, resolving friction and completing tasks — rather than waiting for the customer to navigate a catalogue alone. It changes conversion by removing steps, not by adding banners. ### Do you do the design work or only the engineering? Both. Research, journey design and UI design sit with the same team that engineers the platform, which is what stops the experience degrading between design file and production. ### How do you measure whether CX work paid off? We agree the metrics before the build — conversion, average order value, resolution rate, repeat purchase, support cost per order — and instrument the experience so those numbers are visible after release, not estimated. ## Let's Build Experiences That Win. Create intelligent, personalized and profitable commerce experiences that your customers love — and your business grows with. Book A Strategy Session ## Arivyam Technologies Truth at the Core of Intelligence. Deep-tech AI company. Arivyam Technologies Pvt. Ltd., B-23, Sector 63, Noida, Uttar Pradesh 201301, India. Email support@arivyam.com. Phone +91 9910091820. ## All pages - Home: https://arivyam.com/ - Consulting: https://arivyam.com/consulting/ - Agentic AI & Automation: https://arivyam.com/agentic-ai-and-automation/ - Product & App Engineering: https://arivyam.com/product-and-app-engineering/ - CX & Digital Commerce: https://arivyam.com/cx-and-digital-commerce/ - Blockchain Engineering: https://arivyam.com/blockchain-engineering/ - Digital Marketing: https://arivyam.com/digital-marketing/ - Tugume: https://arivyam.com/tugume/ - Wobix: https://arivyam.com/wobix/ - About Us: https://arivyam.com/about-us/ - Careers: https://arivyam.com/careers/ - Contact Us: https://arivyam.com/contact-us/ - Privacy Policy: https://arivyam.com/privacy-policy/ - Terms of Use: https://arivyam.com/terms-of-use/